Begin by actively listening to the client's concerns regarding their menu issues. Let them express their frustrations and specific problems they've encountered.
Assure Quick Resolution:
Assure the client that their menu-related problems will be addressed promptly and professionally. Express empathy for any inconvenience they may have experienced.
Offer Multiple Submission Options:
Provide the client with various ways to submit their menu updates:
Alternatively, they can send the data directly to your email.
Upload Menu Data:
If the client sends the data directly to you, follow these steps to upload it to the BOB-CRM:
Log in to BOB-CRM.
Navigate to "Specs."
Search for "File Upload."
Choose "Menu" from the dropdown list.
Upload the menu files in JPG format (not PDF).
Create a Menu Task:
Immediately create a task for the menu team to address the client's menu updates. Provide detailed information about the changes requested by the client.
Initiate Follow-Up:
Begin the follow-up process to ensure that the requested menu changes are carried out accurately and promptly.
Keep the client informed about the progress of their menu updates.
Confirm Resolution:
Once the menu updates are completed, confirm with the client that the issues have been resolved to their satisfaction.
Address any additional questions or concerns the client may have.
Offer Ongoing Support:
Extend your willingness to provide further assistance if the client encounters any future issues or requires additional menu updates.