Active Listening:

• Begin by actively listening to the client's concerns regarding their menu issues. Let them express their frustrations and specific problems they've encountered.

Assure Quick Resolution:

• Assure the client that their menu-related problems will be addressed promptly and professionally. Express empathy for any inconvenience they may have experienced.

Offer Multiple Submission Options:

• Provide the client with various ways to submit their menu updates:
  • They can send their amendments to menu@foodhub.com, or updates@foodhub.com.
  • Alternatively, they can send the data directly to your email.

Upload Menu Data:

• If the client sends the data directly to you, follow these steps to upload it to the BOB-CRM:
  • Log in to BOB-CRM.
  • Navigate to "Specs."
  • Search for "File Upload."
  • Choose "Menu" from the dropdown list.
  • Upload the menu files in JPG format (not PDF).

Create a Menu Task:

• Immediately create a task for the menu team to address the client's menu updates. Provide detailed information about the changes requested by the client.

Initiate Follow-Up:

• Begin the follow-up process to ensure that the requested menu changes are carried out accurately and promptly.
• Keep the client informed about the progress of their menu updates.

Confirm Resolution:

• Once the menu updates are completed, confirm with the client that the issues have been resolved to their satisfaction.
• Address any additional questions or concerns the client may have.

Offer Ongoing Support:

• Extend your willingness to provide further assistance if the client encounters any future issues or requires additional menu updates.