Check for Assigned Account Manager (AM):

• Start by verifying whether the client currently has an assigned Account Manager (AM). If not, proceed to assign one to provide personalized assistance.

Assign an Account Manager:

• Assign a dedicated Account Manager to the client. The AM will serve as the primary point of contact to address the issue and ensure a smoother customer experience.

Implement Marketing Campaigns:

• Launch targeted marketing campaigns, including Social Media, SMS, and Email campaigns, aimed at engaging the client's existing and potential customers.
• These campaigns should focus on promoting the client's offerings and increasing their visibility to attract more orders.

Explore Rental Packages and OSB Waiving Offer:

• Discuss the option of utilizing Rental Packages with the client. Explain the benefits of these packages in attracting more orders.
• Offer to waive Outstanding Balances (OSB) as an incentive to encourage the client to continue their partnership with FH.

Collect G-Pin Information:

• Request the G-Pin (Google Pin) from the client, which can be used to optimize their business's online presence and search visibility. This can significantly improve their chances of receiving more orders through online search platforms.

Regular Follow-up:

• Maintain regular communication with the client, providing updates on the progress of the implemented strategies.
• Continue to address any further concerns or questions the client may have, ensuring they feel supported throughout the process.