Could not reach the client

Could not reach the client

Three Strikes Policy:

  1. First Day - Strike One (1st Attempt):

    • On the first day, during the first attempt, the agent should call the client on their takeaway number, mobile number, and any alternative contact number provided.
    • Additionally, send a retention SMS to the client, if possible.

  2. First Day - Strike One (2nd Attempt):

    • If there is no response after the first attempt, repeat the same actions (call on all numbers and send an SMS) after a gap of 3-4 hours on the same day.
    • These two attempts collectively constitute "Strike One."

  3. Second Day - Strike Two:

    • On the second day, repeat the same actions (calls and SMS) as done during Strike One.
    • This constitutes "Strike Two."

  4. Third Day - Strike Three:

    • On the third day, once again, follow the same protocol (calls and SMS) as previously executed during Strike One.
    • This constitutes "Strike Three."

Closure as "Could Not Reach Client":

  • After the completion of the Three Strike Policy and still receiving no response from the client, classify the account as "Could Not Reach Client."

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