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Introduction
The retention process at Foodhub Company is a critical component of our business strategy aimed at fostering long-term relationships with our valued clients. This includes offering exclusive discounts. Deals Given: 1-Rental Deal: Rental options ...
Account Analysis
Here are some points to focus on to do a thorough account analysis: Client Orders: Review the client's order history, both online and offline. Determine the frequency, volume, and types of orders. Identify any patterns or trends in their ordering ...
Less Orders
Check for Assigned Account Manager (AM): Start by verifying whether the client currently has an assigned Account Manager (AM). If not, proceed to assign one to provide personalized assistance. Assign an Account Manager: Assign a dedicated Account ...
Business closed Permanently
Confirm Store Closure: Start by ensuring that the store is genuinely closed and not just a bluff by the client. 1. Check Google My Business (GMB) Page: Visit the client's GMB page and examine how long ago the last review was created. If the last ...
Could not reach the client
Three Strikes Policy: First Day - Strike One (1st Attempt): On the first day, during the first attempt, the agent should call the client on their takeaway number, mobile number, and any alternative contact number provided. Additionally, send a ...